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February

Client Relationship Executive

Nickel Consulting Pty Ltd - Ivanhoe East, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

CLIENT REPLATIONSHIP CO-ORDINATOR/PROJECT CO-ORDINATOR


  • FULL-TIME
  • Prior History of Client Relationship Mandatory
  • Worked with KPI's prior
  • Outstanding spoken and written English
  • Client Reporting
  • $60 - $65K dependent on experience


Our clients delivers high quality service with varying Service Level Agreements that must be achieved. The types of contracts includes: 

  • Emergency Response
  • Reactive Works
  • Quoted Projects
  • Scheduled Maintenance
  • After Hours Works


Reporting to the General Manager, this role offers an enthusiastic, driven and customer focused administrator a great opportunity to join a fast paced, growing team, and take your career to the next level by supporting both internal stakeholders and clients.

Your key responsibilities will include: 

  • Client Reporting
  • Resolve, manage and escalate incidents logged by our clients
  • Effectively manage both inbound/outbound calls
  • Report to all Managers and Stakeholders as required on all key SLA Metrics 
  • Monitor delivery of a range of work types via networking with teams within the organisation
  • Assisting in co-ordination of projects
  • Coordinate meetings and maintain agendas 



Our successful candidates will have: 

  • Experience working in a customer facing role 
  • Excellent communication skills, both written and verbal. 
  • Strong attention to detail.
  • Strong Excel skills
  • Ability to prepare and interpret reports and provide insights to the Group
  • Ability Work in an environment that has constant updates and changes
  • A focus on customer service
  • A positive outlook and enjoys contributing to a fun team environment


Time management ability, professionalism and a commitment to the success of the company will ensure you are considered for this role.



Please apply online or send your resume direct to nikki@nickelconsulting.com.au. Additionally for a confidential discussion, you can call Nikki on 0412 022 042