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Sales Coordinator

Capral Aluminium - Campbellfield, VIC

Source: uWorkin


We are looking for a Customer Sales and Service Coordinator Industrial Products to work at our facility at Campbellfield. This is an extremely busy role focussing on all aspects of Customer Service including processing orders received by phone, fax and email, completing quotes, negotiating sales (within guidelines) and ensuring that the customer experience is second to none.

Primary Accountabilities:

  • Accurate and prompt data entry of sales orders, ensuring the total number of orders are kept to a manageable level
  • Ensure telephones are answered inline with KPM's / KPI's or agreed targets
  • Provide customers with ongoing technical and product support
  • Provide customers with update status of orders, order status, lead times and other information as required or requested by customers
  • Coordinate telemarketing and other marketing programs
  • Provide quotations to customers within price guidelines and follow up
  • Coordinate customer complaints and follow up with corrective action and communicate to the customers
  • Understand pricing and maintain a good knowledge of Capral’s product range and services
  • Build relationships with internal staff and customers
  • Ensure credit process is adhered to
  • Qualify and pass on to Account Manager sales leads and market information
  • Take full accountability for personal safety and well-being, develop an understanding of risk minimisation and be committed to achieving the highest possible standards for Safety, Health and the Environment (SH&E)
  • Other key accountabilities appropriate to the banding of the position as determined by the manager of the role

Essential Criteria:

  • Completion of secondary education
  • Ability to express self clearly and concisely in verbal and written communication
  • Intermediate computer literacy


  • Proven (2-5 years) customer service experience
  • Proven (2-5 years) selling experience in a telephone sales environment
  • Some Aluminium industry experience
  • Previous experience using SAP

Conditions of Employment

A remuneration package commensurate with your qualifications and experience will apply. As part of the recruitment and selection process, candidates will be asked to complete a pre-employment medical (including drug screen and physical assessment).

Capral Limited is committed to fair and equitable merit based recruiting practices. We are an Equal Opportunity employer who aims to achieve equal outcomes for women and men overall.