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February

Domestic Cleaner - Team Leader

Bliss Home Care Services - Brunswick, VIC

Trades & Services
Source: uWorkin

JOB DESCRIPTION

Purpose of the position
We are keen to hear from self-driven individuals who are looking to be part of a successful and growing residential and commercial cleaning company. The ultimate aim is to provide exceptional customer service ensuring and tending to our customer green cleaning needs to the highest possible standards. The primary function of this role is to ensure delivery of efficient eco, green, non-toxic cleaning and appropriate related domestic cleaning services to our valued clients.

Customer Service

  • Conduct home assessments (home walk through) for new clients to determine their cleaning needs;
  • Conduct regular home inspections in order to assess that we are meeting client’s cleaning needs as assessed;
  • Provide regular cleaning services when required;
  • Handling all the assigned cleaning duties;
  • Adhere to Customer Service standards, principles and policies;
  • Work with management on performance appraisals
  • Proactively advise Manager and cleaning technicians of customer service feedback to support strategies and ensure good customer service practice; and
  • Support Manager and cleaning technicians in taking customer requests (for changes or additional services).

Cleaning Technician Support

  • Provide initial training to new cleaners and as well as ongoing training to existing cleaning technicians;
  • Maintain regular contact with cleaning technicians in relation any new strategies and as well provide ongoing support in order to ensure effective services for clients
  • Provide fillings when required.

Administration

  • Provide timely information/data updates where required to include job completion, time-sheets, or leave applications;
  • Timely responses to internal and external customer requests for services;
  • Supporting Manager in obtaining and capturing customer feedback to improve performance and customer service;
  • Provide proactive back-up assistance to support to other cleaning technicians where required.

General

  • High Energy and physically fit;
  • Excellent leadership skills;
  • Training skills;
  • Positive Attitude to learn and to work;
  • Dependable and Responsible;
  • Trustworthy and Reliable;
  • Pleasant Personality;
  • Punctual and Committed to good attendance;
  • - Support and adhere to Organisation policies and procedures, code of conduct and relevant acts towards building and maintaining corporate culture and practice;
  • - Support and assist in the achievement of agreed outcomes consistent with
  • Customer Service;
  • - Perform any other cleaning duties as required/directed e.g. any fill-ins when usual cleaning technician is not available;
  • - Promote and project business commitment as a Customer First organisation; and
  • - Help to create a sustainable Organisation by focusing on all work practices and their environmental impact.

Benefits

- Fuel Allowance

Part-time hours: 20 per week

Job Types: Part-time, Permanent

Salary: $25.10 - $26.00 per hour

Benefits:

  • Travel reimbursement

Schedule:

  • Day shift

Experience:

  • cleaning: 5 years (Required)

Location:

  • Brunswick VIC (Preferred)

Licence:

  • Australian National Police Check (Required)
  • Australian driver's licence (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Work Remotely:

  • No