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Operations Supervisor

Market Reach (Brand) - Preston, VIC

Manufacturing & Industrial
Source: uWorkin


Market Reach is a fully owned subsidiary of the Chemist Warehouse Group.
Market Reach is the industry leader in product trial solutions focused in the pharmaceutical and healthcare space - the company assists pharmaceutical and healthcare companies distribute starter packs and samples to healthcare professionals Australia wide.
We are now seeking a Full Time Operations Supervisor in our Market Reach business to support the Samples Plus, Samples for Free, GP Reach and Adhoc sampling programs to Health Care Practioners .

About the Role
The primary purpose of this position is to provide the service to our customers that ensures that contracted service levels and KPI’s are met daily. In addition, the Operations Supervisor is responsible for efficient and effective cost management of the distribution centres, thereby ensuring that the budget and costs targets for the site is met monthly.
This role is based in Melton
Their responsibilities may include:
  • Liaising and communicating effectively with Internal and external Stakeholders, included but not limited to Sales and Marketing Manager, Administration team, Store Owners and staff
  • Provide clear and accurate daily and weekly, monthly reporting communicating performance, issues or challenges.
  • Responsible for housekeeping of warehouses and surrounding areas to meet the standards of Code of Good Wholesaling Practice.
  • Management and monitoring of warehouse staff performance
  • Ensure all warehouse staff and site is compliant with, SOPs (Standard Operating Procedures), all Company (entire Group) Policies and Procedures and Code of Good Wholesaling Practice
  • Meet agreed contractual customer service levels and set targets to ensure on time accurate processing of orders and despatch
  • Manage operational costs to meet budget
  • Manage physical inventory controls to allow best in full service and ensuring a target of zero(0) inventory variance is met
  • Oversee labour usage, rostering and training
  • Management of all facilities and plant- preventative maintenance and reactive repairs
  • Develop and maintain a professional and motivated team
Skills and Experience
The successful applicant should have the following:
  • Minimum 3 years’ experience as a Operations Supervisor
  • Thorough knowledge of Distribution Centre’s and the purpose of DC operations
  • Ability to apply critical thinking to complex operational environments.
  • Ability to assess risk and provide risk-based recommendations
  • Experience in having direct reports and leading minimum 20 employees
  • Experience in day to day management of IR and with HR issues and situations
  • Strong operational acumen
  • Highly motivated and a preparedness to take the initiative
  • Excellent problem-solving capability
  • Results driven, seeking out opportunities for continuous improvement
  • Strong organisational skills and the ability to multitask
  • Builds and fosters successful business relationships with key stakeholders
  • Capacity to prioritise and work to deadlines
  • Excellent written and verbal skills
  • Ability and resilience to adapt to a changing priorities and situations.
  • Works well in team environment
The successful applicant will be required to meet a satisfactory National Criminal History Check outcome.
Due to the amount of applications, only shortlisted candidates will be contacted. Previous applicants need not apply.
Agencies will not be entertained.

Selection Criteria
Essential: Do you have the right to work in Australia?
Essential: If successful in gaining this role, are you willing to undergo a National Criminal History Check?
Essential: Do you have advanced Microsoft Excel skills?
Essential: Do you have 3-5 years Operations supervisor experience?
Desirable: Do you have experience supervising multiple sites at the one time?
Essential: Have you supervised more than 15 employees at a time?
Desirable: Do you have a background in pharma or FMCG?
Essential: What are your Salary Expectations?

Contact Person
Recruitment Services

Closing Date

Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.