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21

May

Senior Account Manager- Forwarding / $80k-$100k Plus

ZOOM RECRUITMENT & TRAINING - Tullamarine, VIC

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Source: uWorkin

JOB DESCRIPTION

Our client is a major International Freight Forwarder that caters for a large variety of customers with all their global logistics requirements. Handling all aspects of Sea and Air logistics including Import and Exports, Customs Clearance and transportation, this organisation employees the most highly trained professionals.

They are currently seeking an addition to their dynamic Client Services team.

Reporting to the Customer Service Manager, this role of Senior Account Manager will include but not limited to:

  • Managing a variety of Customers from Medium to Large Corporate Customers
  • Monitor and adhere to Service Level Agreements
  • Implementing new customers into the system
  • Generate reports as requested and per Service levels
  • Problem solving and generating process improvements where required
  • Identifying new business opportunity to generate organic growth within existing clients
  • Building a rapport by visiting clients were necessary and other key stakeholders to develop strong customer relationships

The successful candidate must have at least 3 years experience in a Senior Customer Service role or currently in a Account Management role that involves face to face customer interaction within the Freight Forwarding sector. A strong background in local Forwarding operations is advantageous but not essential.

This role requires you to be visiting clients out on the road as well as being in the office. This role can be one where you can work from home some days and out on others. Managing your own time is imperative.

We are looking for those with the desire to grow existing accounts and hold a high standard of customer service and overall professionalism and strive for excellence. Excellent communication and presentation skills are a MUST!

This organisation provides a thorough employee induction and training and fosters your professional desires. A great team culture and highly energetic professionals that love what they do awaits. You will be supported by an exceptional Management team that wants to see you succeed.

Apply for immediate consideration.