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Work Broker - Craigieburn

AMES Australia - Craigieburn, VIC

HR & Recruitment


  • Full-time maximum term position to 17 December 2021
  • Position will be based at Craigieburn, however the successful candidate may need to be able to work remotely on occassion
  • The annual salary of $57,741 + 9.5% super will be prorated
  • Other benefits include:
    • Regular performance feedback and performance review process
    • Supportive environment and caring work culture with work/life balance
    • Cultural Diversity
    • Employee Recognition Program
    • Health and Well-being Program
    • Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional
      development, subscriptions and memberships, and briefcases
    • Employee discounts (Flare)

About the role
We are seeking a Work Broker for our Craigieburn location to undertake basic skills assessments for AMES Australia clients to ascertain their current capabilities and skills to determine an appropriate pathway for the client to gain sustainable, ongoing employment. If successful, you will conduct vocational and non-vocational assessments of clients and make referrals to other AMES Australia Employment team members, as appropriate. 

About you
You have exceptional customer service skills with a proven ability to motivate clients, and advocate on their behalf.  You are able to apply your knowledge of the labour market and employment related programs and ability to build rapport and conduct objective assessments of clients' skills and abilities, to help them gain sustainable ongoing employment. Candidates with fluent Arabic or Assyrian language skills who can support clients in their first language, will be given preference.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

  • Demonstrated relevant experience in a related field
  • Experience in a high pressure environment
  • Knowledge of the labour market and employment related programs
  • Proven ability to motivate clients, and advocate on their behalf
  • Ability to build rapport & conduct objective assessment of the clients skills & abilities
  • Exceptional customer service skills
  • Demonstrated analytical and problem solving skills
  • Proven ability to multitask and prioritise tasks, with an attention to detail
  • Strong organisational and time management skills
  • Strong literacy (both verbal, written and numerical)
  • Ability to use a range of computer applications including Microsoft Office
  • Proficiency in compliance and adherence to policy, procedures and guidelines
  • A current valid Drivers' Licence (highly desirable)
  • A Working with Children Check (Employee) may be required depending on client caseload

Applications for this position will be accepted up to 5 PM on Monday 17 May 2021, however interviews and/or other selection processes may commence prior to the close date.

To apply for this position please submit:

  • Your current resume
  • Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights